Case Study - Trust My Group and Repayd - Axcess Payment Services

At A Glance

Customer: Trust My Group / Repayd
Industry: Travel & Hospitality
Challenge: Managing multiple payment providers while supporting global growth
Solution: Managed acquiring, PSP and APM management, gateway services, network tokenisation and payments infrastructure
Outcome: A scalable global payments strategy, lower operational overhead and a trusted long-term partnership

About Trust My Group

Trust My Group supports the global travel and hospitality sector through its two businesses:

Repayd: A specialist Merchant of Record and merchant services platform serving airlines, hotels, OTAs, tour operators and travel technology providers.
TMU Management: A Managing General Agent delivering financial protection and insurance solutions across travel, payments and foreign exchange.

Together, they provide travel businesses with integrated payments, protection and risk management services.

The Challenge

As Repayd expanded internationally, managing multiple acquirers and payment providers became increasingly complex.

Challenges included:

Limited acquiring flexibility
Growing operational and administrative burden
The need for a scalable multi-country payments strategy
Increasing compliance, reporting and settlement requirements
The need for a trusted partner to help resolve issues quickly

"Things invariably go wrong in payments. Having a partner that understands what has caused an issue and can apply the right pressure where needed means everything runs seamlessly from our perspective. From the moment we sat down with Nick and the team, we knew we had a partner that understood the challenges of payments and had the relationships and expertise to deliver what we were looking for."

Will Plummer CEO, Repayd and Group CEO, Trust My Group

The Solution

Axcess helped Repayd move from a fragmented payments model to a globally managed acquiring strategy.

Today, Axcess provides:

Global acquirer and PSP management
Alternative payment method (APM) management
Payment gateway solutions
Network tokenisation
Compliance and settlement support
Reporting and operational oversight
Integration support for the utlx payments platform

Acting as an extension of the Repayd team, Axcess manages key provider relationships, streamlines operations and supports ongoing growth.

Faster Global Expansion

A multi-acquirer, multi-jurisdiction strategy capable of supporting international growth.

Reduced Complexity

Fewer day-to-day payment management responsibilities, allowing Repayd to focus on customers and innovation.

Stronger Oversight

Improved compliance, settlement monitoring and provider accountability.

Trusted Expertise

Direct access to payments specialists with the industry relationships needed to resolve challenges quickly.

A Partnership Built to Last

More than 10 years on, Axcess remains a strategic partner supporting the continued growth of Repayd and Trust My Group.

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connected banks

alternative payment methods

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available currencies

4 different PCI Level 1 Gateways

Challenge • Solution • Outcome

Challenge

Managing fragmented acquirer and PSP relationships while scaling internationally.

Solution

A fully managed global payments strategy combining acquiring, gateways, APMs, tokenisation and compliance support.

Outcome

A scalable global payments ecosystem, streamlined operations and a long-term partnership that continues to support growth.